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Support Forums
Have
a question? Ask in our Support Forums. We, along with
the help of our dedicated moderators will respond as
quickly as possible. |
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Knowledge Base
If
you have a question, our extensive Knowledge Base may
already have the answer for you! |
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Email Us
Lost
your password or have a question about your billing?
Email us and we will help you.
support - General Support,
Specialized Support Requests
contact - Lost Passwords
webmaster - Billing Issues
alycia - Billing Issues, General Support
webdude - General Support, Emergency Support
abuse - Abuse, Spam Complaints
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What
we support
As
your web host we manage everything you need to
have your site on the web. This includes... |
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| a |
Site Control Panel |
a |
Email
Accounts |
a |
Web
Mail |
a |
MySQL
Server |
| a |
File
Manager |
a |
Auto Responders |
a |
Web
Site Statistics |
a |
FrontPage
Extensions |
| a |
FTP |
a |
Email
Aliases |
a |
Domain Registration |
a |
Perl
(not 3rd party scripts) |
| a |
Site
Studio |
a |
Email
Forwarders |
a |
Domain Configuration |
a |
CGI
(not 3rd party scripts) |
| a |
Web
Site Uptime |
a |
Mailing
Lists |
a |
Dedicated
IP's |
a |
PHP
(not 3rd party scripts) |
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What
we do not support
While we can
support our services and your hosting account
we can only support services that run from our
servers or is copyrighted by our company. We
are unable to support any programs installed
in your hosting account that were not supplied
by Worldzone Pro nor do we manage our members
websites or update them. |
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| x |
Site Design |
x |
Graphics & Media |
x |
3rd Party Software |
x |
External Firewall Networks |
| x |
HTML |
x |
Web Site Traffic |
x |
3rd Party Scripts |
x |
External Mail Programs |
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Specialized
Support
For
those who need support beyond what Worldzone
Pro normally provides, we offer specialized
support to our members. Please contact support@worldzonepro.com
or send a ticket through our ticket system for
specialized support requests. |
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Web
Site Restoration
Accidentally corrupted or deleted your
web site? We can pull an older version
out of our backups. |
$25
per restoration |
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Software
Installation - web side
If you have a program you want set up in
your account and need help installing
it, our service staff can help you. |
$50
per installation |
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Software
Installation - server side
Some programs need to be installed
server side first before they will work
in your account. All programs will be
researched by us first for compatibility
and you will receive an estimated quote
before we start installation. |
$80
per hour |
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| Nameservers |
IP's |
and
/ or |
Nameservers |
IP's |
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NS.WORLDZONE.ORG |
66.139.241.100 |
NS.DNS4COM.NET |
66.139.241.100 |
|
NS2.WORLDZONE.ORG |
66.139.241.101 |
NS2.DNS4COM.NET |
66.139.241.101 |
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