30 Day Money Back Guarantee 

All requests for account cancellation and refund within 30 days of account purchase will be honored. 

Cancellation requests must be made by written confirmation from the contact email address registered for that hosting account. Cancellation requests cannot be made from a private message or post from our support forums or an email address not listed in the hosting account. The account will be closed upon receipt on the cancellation email.

Cancellation after your 30 day period
All requests for account cancellation after the initial 30 days will be honored and the account closed on the next billing period.

Example: If the account in question is purchased on bi-yearly billing and it is in 5 months of it's billing cycle, we will close the account on month 6 of it's billing cycle.

Requests of cancellation after the initial 30 days but still in an active billing period will incur a $35.00 administrative fee and be pro-rated from the day the account was closed.

Example: An account paid $100.00 for one year and cancels after 90 days. We will pro rate you for the remaining time on your account minus the $35.00 administrative fee. 
$100 / 365(days) = .27 per day * 275(remaining days) = $74.25 - $35.00(administrative fee) = $39.25 pro-rate return.